Vendor:
Billionairekart
Categories:
(224 Ratings)
The delivery agent refused to come to my location, despite the fact that our building is located on the main road and all other agents from various logistics partners have always delivered directly to our doorstep without any issues. Instead, he asked me to come to his location, and when I reached there, he wasn’t present. He then directed me to yet another spot. I went there as well, but he continued attending to other customers over phone calls while I stood on the road waiting for my parcels. When I expressed that he should have come to my location and now was causing unnecessary delay, he responded rudely, saying things like: It seems you are ordering for the first time. This is how I attend customers. If you have so many problems, don't take your parcels and go. He had four parcels for me, out of which he handed over only two initially and continued to attend calls. When I again questioned the delay, he repeated the same rude remarks in a loud and aggressive tone, causing a scene in public. When I mentioned I would raise a complaint, he arrogantly said -- Go and complain if you want. They won’t do anything. I don’t go to everyone's building, they come to where I stand. This is not only unacceptable but also disrespectful. I’ve never faced such behavior from any delivery personnel before. Most logistics partners, including your usual agents are professional. This incident has left me disturbed and reluctant to place further orders from Billionairekart. I urge you to take strict action against this agent and ensure that your delivery partners are trained to handle customers with basic courtesy and professionalism.
